Terms & Conditions

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation:

Any violation of system or network security may result in civil and/or criminal liability. Al Meera Consumer Goods reserves the right to investigate suspected violations and cooperate with law enforcement authorities where required by law. You agree not to use any device, software, script, bot, crawler, or automated means to access, monitor, or copy any part of the Website without prior authorization from Al Meera.

Any misuse of the Website may result in action in accordance with the Enforcement and Termination clause

Al Meera Consumer Goods reserves the right to investigate suspected violations and to cooperate with the relevant authorities where required.

Without prejudice to the provisions of Law No. (8) of 2008 concerning Consumer Protection. The Website is intended for use only by individuals who are legally able to enter into binding agreements under applicable laws.

Users under the age of eighteen (18) years may access and use the Website only with the supervision and consent of a parent or legal guardian, who remains fully responsible for all activities carried out through such use.

We reserve the right to refuse service or restrict access in accordance with the Enforcement and Termination clause

To enjoy certain features of the Website, you may be required to register and create a personal account. Any personal information you share during registration will be handled, collected, used and processed in accordance with our Privacy Policy.

You are responsible for maintaining the confidentiality and security of your username, password, and account details, and for ensuring that no unauthorized person accesses your account. You bear sole responsibility for all activities conducted through your account, whether authorized by you or not

Al Meera Consumer Goods is not responsible for any loss, damage, or consequences arising from your failure to protect your account information or from unauthorized access resulting from such failure.

If you suspect any unauthorized activity, misuse of your account, or security breach, you must inform us immediately. To protect you and the integrity of the Website, we reserve the right, at our sole discretion, to request a password reset or, where necessary, temporarily suspend or close your account without prior notice if a security risk is identified.

We make reasonable effort to ensure that all product details displayed on the Website including descriptions, images, specifications, ingredients, availability, and prices are accurate and up to date.

Despite these efforts, occasional errors may occur. If a product is displayed with incorrect information or an incorrect price as a result of technical, typographical, or human error, we reserve the right to correct such errors, cancel the affected order, or contact you to confirm how you would like to proceed.

If an order is canceled for this reason after payment has already been processed, the full amount paid will be refunded to the original payment method, in accordance with the applicable laws.

Prices, promotions, and product availability are subject to change from time to time without prior notice

Some promotions may be available exclusively online and may differ from offers, pricing, or availability in our physical stores

Product Use Responsibility

Customers are responsible for reviewing product labels, ingredients, storage instructions, and usage directions prior to use or consumption. Al Meera Consumer Goods shall not be liable for adverse effects or damages arising from misuse, improper storage, failure to follow instructions, or individual sensitivities or allergies

When you place an order through the Website, such order is considered an offer to purchase the selected products in accordance with these Terms.

We reserve the right, at our sole discretion, to accept, decline, limit, or cancel any order, in whole or in part, for valid reasons, including but not limited to product availability, pricing errors, delivery limitations, payment issues or suspected fraudulent activity or unauthorized activity

Product availability is not guaranteed. Al Meera Consumer Goods may limit quantities, cancel unavailable items, or offer reasonable substitutions of equal or higher value where appropriate

Order acceptance shall occur only when we confirm dispatch of the products from our fulfillment center. Until such time, no binding contract shall be formed. A binding contract shall arise only upon dispatch confirmation issued by Al Meera Consumer Goods. Prior acknowledgments or order confirmations do not constitute acceptance

In some cases, we may need to request additional information or carry out verification before confirming your order. We will inform you promptly if your order, in whole or in part, is canceled or if further details are required from you to proceed.

If payment has already been processed for an order that is subsequently canceled or partially canceled, the relevant amount will be refunded in accordance with the Cancellation and Return and Exchange clauses

Once your order has been dispatched from our fulfillment center, you will receive a notification along with tracking details, where applicable, to enable you to follow the progress of your delivery.

Delivery dates and time slots selected at checkout are provided as estimates only.

Customers are responsible for ensuring that someone is available at the delivery address during the selected delivery window, and that all address and contact information provided is accurate and complete.

If a delivery cannot be completed due to incorrect or incomplete details, customer unavailability, restricted access to the delivery location, or any other reason attributable to the customer, we reserve the right to reschedule delivery and apply a redelivery fee ranging from QAR 20 to QAR 40, depending on the order size and delivery area.

While we make reasonable efforts to deliver orders within the estimated timeframes, delays may occasionally occur due to factors beyond our reasonable control, including but not limited to traffic conditions, weather, operational limitations, peak demand periods, or force majeure events. In such cases, we shall not be liable for any loss or damage resulting from such delays, but we will make reasonable efforts to keep customers informed of the delivery status. Delivery timeframes are estimates only and are not guaranteed to the fullest extent permitted by law, Al Meera Consumer Goods shall not be liable for any delay or failure in delivery arising from operational, logistical, or external factors beyond its reasonable control

Delivery timeframes are estimates only and are not guaranteed. Liability for delays or failure in delivery is subject to the Force Majeure clause

Customers are responsible for the accuracy of information provided and for maintaining the security of their account and payment credentials in accordance with the Registration & Account Security and Payments clauses.

Al Meera Consumer Goods shall not be liable for any loss or claim arising from customer error, misuse of the Website or products, or unauthorized account use.

Al Meera reserves the right to take action in accordance with the Enforcement and Termination clause where misuse, fraud, or breach is suspected

Orders may be canceled at any time before dispatch and will be eligible for a full refund.

If an order is canceled after dispatch, or refused at the time of delivery for reasons attributable to the customer, we reserve the right to deduct handling, processing, and delivery charges of up to QAR 40 from the refunded amount

Approved refunds will be issued only to the original payment method used and will typically be processed within 7 to 14 business days, depending on bank or payment service provider’s timelines.

For clarity, cash refunds are not available under any circumstances.

For avoidance of doubt, order cancellations are governed separately from returns and exchanges. Cancellations apply prior to dispatch or at the point of delivery and are subject to the Cancellation Policy, while returns and exchanges apply after delivery and are governed by the Return and Exchange Policy

We reserve the right to deduct reasonable cancellation, handling, processing, and delivery costs incurred, up to QAR 40, from any refund where cancellation occurs after order processing or dispatch

Al Meera Consumer Goods reserves the right to refuse service, limit transactions, or suspend accounts where return, refund, promotion, or ordering policies are abused or used in bad faith

Al Meera Consumer Goods is committed to ensuring customer satisfaction and protecting consumer rights in compliance with consumer protection laws. Accordingly, the following Return and Exchange Policy has been adopted subject to the applicable laws and regulations of the State of Qatar:

9.1. Scope of Application

This policy applies to all orders placed through Al Meera’s e-commerce platform and must be read in accordance with the applicable laws and regulations of the State of Qatar.

9.2. Non-Returnable and Non-Exchangeable Products

The following products are not eligible for return or exchange, except where a defect, damage, or error is identified at the time of delivery:

• Fresh food products (including fruits, vegetables, meat, and fish).

• Perishable products or items with a short shelf life.

• Products that have been opened, used, or tampered with, or whose original packaging has been altered.

• Discounted items or products sold under special promotional offers, unless otherwise stated.

9.3. Eligible Return or Exchange Cases

Customers may request a return or exchange in the following situations:

• Receipt of a damaged or defective product.

• Receipt of a product that does not match the order placed.

• Missing items or incorrect quantities in the order delivered.

9.4. Timeframe for Submitting a Request

For fresh food products, return or exchange requests must be submitted within twenty-four (24) hours of delivery.

For non-food products, requests must be submitted within two (2) days from the date of delivery.

Requests submitted outside these timeframes may not be accepted, except where required by applicable law.

9.5. Return and Exchange Process

Customers must contact Customer Service and submit a return or exchange request supported by photos or relevant documentation, where applicable.

All requests are subject to review, verification and approval by Al Meera Consumer Goods.

Al Meera Consumer Goods reserves the right to reject any request that does not meet the conditions as set out in this policy.

9.6. Refunds

Once a return or exchange is approved, the refund will be processed to the original payment method in accordance with the Cancellation clause

9.7. Return Costs

Al Meera Consumer Goods will bear the cost of returns or exchanges where the issue is due to a company error or product defect.

Where a return or exchange is requested for reasons not attributable to Al Meera Consumer Goods, customers may be responsible for any additional, in accordance with applicable laws.

This policy does not affect the statutory rights granted to consumers under the applicable laws and regulations of the State of Qatar. The policy shall be interpreted and applied in a manner that safeguards such rights.

To ensure fair access to our products for all customers, we may, at our discretion, place reasonable limits on the quantity of items that can be purchased by an individual, household, payment method, or delivery address.

These limits may also apply across multiple orders made using the same account, payment method, or delivery details.

Products purchased through the Website are intended for personal use only. Any purchases made for resale, redistribution, or commercial purposes are not permitted unless Al Meera Consumer Goods has provided prior written approval.

All payments on the Website must be made using valid credit cards, debit cards, or other payment methods that are lawfully owned and authorized by you.

To help protect our customers and the integrity of the platform, we reserve the right, at our sole discretion, to refuse, cancel, or reverse any transaction that appears to be fraudulent, unauthorized, or in breach of these Terms.

As part of our fraud prevention efforts, we may carry out verification checks and, where necessary, request additional information or documentation before accepting or processing an order. You agree to provide such information promptly upon request

You remain responsible for maintaining the security of your payment methods and credentials in accordance with the Registration & Account Security clause

Al Meera Consumer Goods may refuse, suspend, cancel, or reverse any transaction in accordance with the Enforcement and Termination clause where fraud, misuse, legal risk, or breach of these Terms is suspected

Al Meera Consumer Goods may offer a customer loyalty and rewards program (the “Al Meera Rewards Program”).

Participation in the Al Meera Rewards Program is subject to the specific Terms and Conditions which are available at (insert the link for T&C) governing the program, which shall form an integral part of, and are incorporated by reference into, these Terms and Conditions.

By enrolling in, accessing, or using the Al Meera Rewards Program, the customer confirms they have read, understood, and accepted the applicable Rewards Program terms.

In the event of any conflict or inconsistency between these Terms and Conditions and the Al Meera Rewards Program terms, the Al Meera Rewards Program terms shall prevail solely in relation to the Rewards Program.

Use of the Website for fraudulent, unlawful, or unauthorized purposes is strictly prohibited. This includes, but not limited to, the purchase, resale, or distribution of products in violation of applicable laws, regulations, or these Terms and Conditions. Al Meera Consumer Goods reserves the right to cancel orders, suspend accounts, recover products or their value, charge administrative and recovery costs, and initiate legal proceedings where unlawful or fraudulent activity is suspected

In the event that the Website is used in a fraudulent or unlawful manner, we reserve the right, at our sole discretion, to:

14.1 Cancel or suspect any affected orders or accounts.

14.2 Recover the value of the products, delivery fees, collection costs, and any associated legal or administrative expenses.

14.3 Initiate civil or criminal proceedings where appropriate to protect its rights and interests.

You agree to cooperate with Al Meera in any investigation related to fraudulent or illegal activity on the Website.

Al Meera Consumer Goods reserves the right to cancel orders, suspend accounts, recover products or their value, charge administrative and recovery costs, and initiate legal proceedings where unlawful or fraudulent activity is suspected, in accordance with the Enforcement and Termination clause

By using the Website or contacting us through electronic means, you agree to receive communications from us electronically, including emails, text messages SMS, and notifications through the Website.

You acknowledge and agree that any agreements, notices, disclosures, or other communications we provide to you electronically are legally valid and meet any legal requirement for such communications to be in writing and are legally binding.

You are responsible for ensuring that the contact information you provide is accurate and up to date, and for reviewing any electronic communications send by us in a timely manner.

Electronic records maintained by Al Meera Consumer Goods relating to orders, payments, communications, or account activity shall constitute prima facie evidence of transactions and user actions

“Intellectual Property” means all present and future rights to intellectual property (both registered and unregistered) including any patents, inventions and improvements, copyright, trademarks, designs, any corresponding property rights under the laws of any jurisdiction and any rights in respect of an invention, discovery, trade secret, secret process, know-how, concept, idea, information, process, data or formula.

All content available on the Website, including text, images, graphics, logos, icons, software, and trademarks is owned by or licensed to Al Meera Consumer Goods and is protected under applicable intellectual property laws.

Nothing shall grant the customer any right, title, or interest in any Intellectual Property of Al Meera Consumer Goods.

You may not copy, use, reproduce, modify, share, store, publish, or commercially exploit any part of the Website’s content unless you have obtained prior written permission from Al Meera Consumer Goods.

You acknowledge that certain content on the Website, including text, images, videos, or other materials, may be perceived by some users as offensive, inappropriate, or objectionable.

You agree that your use of the Website is at your own discretion and risk, and, to the fullest extent permitted by applicable law, Al Meera Consumer Goods shall not be held liable for any direct or indirect loss, damage, or consequences arising from such content.

Where applicable, user-generated or third-party content is the responsibility of the individual or entity that posted it, and Al Meera makes no representations or warranties regarding the accuracy, reliability, or appropriateness of such content. Al Meera Consumer Goods shall not be responsible or liable, whether directly or indirectly, for any loss, damage, or consequence arising from access to or use of third-party websites, except to the extent liability cannot be excluded under applicable law

You agree to use the Website responsibly and to notify us of any content that you believe violates these Terms or applicable laws.

To the fullest extent permitted by applicable law, Al Meera Consumer Goods and its affiliates, officers, employees, and suppliers shall not be liable for any indirect, incidental, consequential, special, or economic loss, including loss of profits, data, goodwill, or business opportunity.

Except in cases of death, personal injury, fraud, or gross negligence proven against Al Meera Consumer Goods, our total aggregate liability arising from any claim relating to the Website or any order shall not exceed the price paid for the affected product

Orders affected by system, technical, or typographical errors may be canceled or corrected in accordance with the Order Confirmation and Acceptance clause, with refund of any payment received

Customer Indemnity

Customers agree to indemnify and hold harmless Al Meera Consumer Goods from any claims, losses, damages, costs, or expenses arising from customer misuse of the Website or products, breach of these Terms, violation of law, or infringement of third-party rights

While we make reasonable efforts to provide accurate, reliable, and up-to-date information and services, the Website, the Al Meera Rewards Program, and all content, products, and services made available through them are provided on an “as is” and “as available” basis, without any representations or warranties of any kind.

Customers are strongly encouraged to carefully review product labels, packaging, and instructions before use or consumption, particularly where allergies, dietary requirements, or sensitivities may apply

To the fullest extent permitted by applicable law, Al Meera Consumer Goods disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and availability.

Al Meera Consumer Goods does not guarantee that the Website will operate without interruption, delay, errors, defects, viruses, or security vulnerabilities, nor that access to the Website, its services, or its content will be continuous, timely, secure, or free from technical issues Users acknowledge that unauthorized access, interference, or misuse of the Website or its systems may constitute an offense under Law No. 14 of 2014 on Combating Cybercrime, and Al Meera reserves all rights to pursue civil, criminal, and injunctive remedies

Except as expressly required under mandatory consumer protection laws of the State of Qatar, all warranties, representations, and conditions, whether express or implied, are disclaimed to the fullest extent permitted by law

Your personal information is collected, processed, used, stored, and safeguarded in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. By using the e-commerce platform, you expressly consent to the collection and use of your personal data solely for legitimate purposes, including but not limited to providing, managing and operating the platform’s services, processing orders and payments, arranging delivery, administering customer accounts and loyalty programs, preventing fraud, and complying with legal and regulatory obligations.

Your personal data may be shared, strictly on a need-to-know basis, with authorized third-party service providers such as payment processors, delivery partners, IT and system providers, and loyalty program operators, subject to appropriate confidentiality and data protection safeguards.

We are fully committed to respecting and protecting your privacy and maintaining the confidentiality of your personal data in strict compliance with Law No. (13) of 2016 concerning the protection of personal data privacy, its executive regulations, and other applicable laws of the State of Qatar. Personal data shall be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Subject to applicable legal requirements, you have the right to access, correct, update, or withdraw consent for the processing of your personal data. Further details regarding data handling practices and your rights are set out in our Privacy Policy. Personal data rights may be exercised subject to identity verification, legal retention obligations, operational requirements, and limitations permitted under applicable data protection laws, Al Meera Consumer Goods may process personal data where necessary for contractual performance, legal compliance, fraud prevention, service improvement, or legitimate business interests consistent with applicable law, personal data may be processed or stored in jurisdictions outside the State of Qatar where service providers or systems are located, subject to appropriate safeguards consistent with applicable law

We may update or amend these Terms from time to time, any revised version will be published on the Website and will take effect upon publication. Continued use of the Website after publication constitutes acceptance of the updated Terms

Al Meera Consumer Goods may, at its sole discretion and without prior notice, refuse service, suspend or terminate accounts, cancel orders or transactions, or restrict access to the Website where breach of these Terms, fraud, misuse, legal risk, cybersecurity concerns, or unlawful activity is suspected

Termination or suspension shall not affect accrued rights, payment obligations, or provisions which by their nature survive termination, including limitation of liability, disclaimers, governing law, and dispute resolution

These Terms represent the full and complete agreement between you and Al Meera Consumer Goods regarding your use of the Website and replace any prior or current understandings, discussions, or communications, whether made electronically, orally, or in writing.

You will not assign any of your rights or delegate any of your obligations under these Terms without prior written consent. Any purported assignment or delegation in violation of this section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms and Conditions.

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Al Meera Consumer Goods.

We may provide any notice to you under these Terms and Conditions by (i) sending a message to the email address you provide or (ii) by posting it to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

To give us notice under these Terms and Conditions, you must contact us as detailed below in the Company Contact Information clause.

For questions, complaints, or inquiries relating to your use of the Website, the Al Meera Rewards Program, orders, payments, deliveries, returns, or any other matter covered by these Terms and Conditions, you may contact Al Meera Consumer Goods through the following official channels:

Customer Support:

• Phone: +974 40119011

• Email: customerservice@almeera.com.qa

• Website Contact Form: Contact Us

Registered Office:

Rafal Tower Building No. 12, Zone No. 69, Lusail Marina 2, Street No. 325, PO Box 3371, Doha, Qatar

Business Hours:

Sunday - Thursday, 8:00 AM - 5:00 PM

All inquiries will be handled in accordance with applicable laws and Al Meera Consumer Goods’ internal policies. Customers are encouraged to contact us promptly regarding any issues or concerns to ensure timely resolution.

Customer complaints shall be submitted through Al Meera Consumer Goods customer service channels

Referral to external authorities shall be subject to applicable legal procedures

Al Meera Consumer Goods implements reasonable security measures to protect the Website and its systems; however, users acknowledge that internet transmissions are inherently insecure and use the Website at their own risk.

Users shall not attempt to access, interfere with, or disrupt the Website, its data, or systems. Any such activity may constitute an offense under Law No. (14) of 2014 on Combating Cybercrime.

Al Meera Consumer Goods may suspend access, block transactions, or take legal action in response to any suspected cybersecurity breach or misuse.

To the fullest extent permitted by law, Al Meera Consumer Goods shall not be liable for losses arising from cyberattacks, unauthorized access, or technological failures beyond its reasonable control.

Users are responsible for securing their devices, networks, and account credentials.

Al Meera Consumer Goods may suspend access or block transactions in accordance with the Enforcement and Termination clause in response to suspected cybersecurity breach or misuse.

Users remain responsible for securing their devices, networks, and credentials in accordance with the Registration & Account Security clause

Al Meera Consumer Goods shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to acts of God, government actions, supply disruptions, system failures, cyber incidents, transportation delays, labor disputes, or force majeure events

These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of Qatar. Any dispute arising out of, or in connection with, these Terms shall be subject exclusively to the jurisdiction of the competent courts of the State of Qatar

These Terms may be issued in Arabic and English. In case of discrepancy, the Arabic version shall prevail to the extent required under the laws of the State of Qatar